I hope I can help someone who might be going through a terrible time with Comcast. I spoke with customer service at least six times since I ordered high speed internet, telephone and cable T.V. Service. It all started with a low yearly rate, and a promise that I was not just getting the 99 channels. My bill came and the price was not what I had been promised. Each time I called I was told a different story and assured everything would be taken care of. Of course it never was and I was ready to dump my service. Finally a friend of mine told me that I should contact Comcast and ask for the customer retention department. I was so disgusted and ready to get rid of Comcast and I only had it for four weeks. Someone who actually knew what they were doing and was actually pleasant took care of me. She gave me her name and extension, apologized for the horrible service I had from customer service, gave me HBO for free for six months and dropped my original price down and additional $5.00 for one year. Don't forget ask to talk to someone in the customer retention department.
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