National Furniture Mfg.Co. Misled us from the very start concerning our purchase of a $700 Thomson Crown Computer Armoire. Prior to deciding to go with National Furniture my wife and I went through a long decision process developing our buying criteria. We narrowed our criteria list to two items that we would not live without:
1) The Armoire must be completely made of real wood (meaning no particle board - except for the back of the unit)
2) It must arrive in a reasonable amount of time after placing the order.
We personally spoke with National Furniture sales representatives on several occasions and each time they assured us that our criteria would be no problem and so trusting them we made our purchase.
We mailed our deposit check in on 9/06/02 and were assured that our Armoire would arrive in November. November came and went, as did December with no Armoire or reasonable explanation for the delay.
In early January I called to cancel my order for non-delivery - and was informed by the same helpful sales person that if I cancelled there would be a 20% cancellation fee, and that National Furniture reserved 9-months to make delivery.
Of course the terms of delivery were spelled out in the fine print of the agreement, but were not stated as possibilities in the sales call, or any follow up call that we made inquiring about our Armoire.
Finally in February we contacted National Furniture again and were told that the Armoire would be delivered in 2-3 weeks. We mailed the balance due to National Furniture and on 3/4/03 the Armoire arrived.
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