I cannot get a hold of anyone except 1 guy who goes by the name kevin A., which I doubt is his real name, and can only get a hold of him via email. I have sent over 30 emails and only received 4 emails back. The money in my account I cannot get back, no bonuses were paid, which is the least of my worries. They refuse to give out any information (phone numbers, address, ect), the 4 emails I did get back from them were basically vague, pointless, and of no help. Things like "sorry to have you upset" or "We will have to do an inquiry on the matter" ect... There is no guidelines to when they have to get back to me, from everything I have read 10 years to get back to me is just as good as within a week. After doing further investigations, this and much worse has become common for the site. When I asked them to please give me information on whats going on, I get nothing. No responses! Then I sent over a dozen emails within an hour demanding a response, I also wanted to close my account, and I wanted some type of assurance that my bank account info would be deleted or at best kept safe. The last email I received from them, they stated they do not delete account information, and they will not give me any such assurance to what may or may not happen to my account. They have the right to terminate your account if they see fit, a simple excuse that they believe you may have 2 accounts is good enough to close your account and keep your balance. Since all this, I went back on the site to simply warn people in the chat and got all of 5 messages out before they shut off my chat for who knows how long, perhaps forever. I called "tilt pay" the billing department of Full tilt, and I was amazed with the lack of customer service. The first guy I talked to told me tilt pay is in no way associated with full tilt, they are a billing company. They do billing work for several companies. At that point I had no reason to not agree, until I was put on hold for 17 mins and the entire time all I heard were Full tilt commercials.
While on hold I did a quick search on Tilt Pay to find out the guy was lying to me. When I told him I knew he lied, I asked for his name to report him, and he told me he forgot it. This had my blood boiling, so I snapped a little, just to get his attention. I demanded to know his name and to speak with a manager. He said and I will quote to the best of my ability: "umm, uhh mm my name, my name is jim smith" Bogus!!! The guy barely spoke english, though I don't know for sure but I would guess he's about the only "smith" from India or at least near India. So I hung up, and called again, got a girl this time with much better english, she was nice but no help at all. She refused to transfer me to a manager, she would not tell me her name so I could report it. 40 minutes later of me demanding to talk to someone else, I finally got her to transfer my call to a manager. That manager told me she would look into my matter and get back to me within 8 hours.
Well, its been about a couple hundred hours now, I got no responses. I decided to call again, got hung up on, called again, was put on hold, after 5-7 minutes, I was hung up on again. There is money that is mine, not bonus money, I didn't get a red cent of bonus money, my money that I cannot get out PERIOD. I filed a complaint with Kahnawake Gaming Commission, so I guess I will wait some more and see what they say.
Please, not for anyone's sake but your own, stay away from Full Tilt Poker. Take my word for it only do business with a company who doesn't hide behind the mask of the internet. There is no information out there for phone numbers. They only use emails, so they only get back to you when they feel like it, even if it's a few hundred hours and counting...
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