Complaint / Review
Aol
Account termination, no warning, no recourse, no access to saved documents

AOL terminated my account with no warning and no reason. Calls to India advise me to write a letter to their Community Action Team. This is a Company that has been charged with deceptively adding adware to they software they provide, disclosing subscribers search queries that included names addresses, health info, causing all sorts of problems when a paying customer attempts to cancel, and a host of other atrocities.

I acknowledge their right to terminate, however they should provide a warning, a chance to answer and correct, and the ability to retrieve my personal information stored on their site. I certainly would suggest that anyone using AOL to reconsider that decision, or at least, move and store your information on your hard drive.

I have no idea of what I did to deserve this, but I assure you, it has caused much anxiety. I do not wish it on anyone. I would ask that you write your Congressman and request legislation that would allow a terminated subscriber a short period of time to retrieve information and contacts. This regulation would apply to any service. Thanks for your time.