I ordered a 30 day trial and I wanted to cancel before the end. It was impossible on-line. I found their 800 number and could not ever get to a customer service rep and cancelled on line. The ending message was "thank you for activating your account". I called back and could not get a live person and the ending message no matter what I did said "you have entered into a contract that is nonrefundable". They charged my credit card and I had the charge reversed and placed a complaint with my credit card company. They suggested I document it on this web site and with the BBB. This company is the worst I've ever dealt with and even though I have used them in past years, I will never do so again. Shame on Blue Mountain and their management!
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