Complaint / Review
Cox Communications
Cox Webmail is buggy, no refund when service is offline

I have repeatedly tried to resolve a problem with Cox's webmail service. I am forced to log in multiple times each time I go to the site. Tech support has been lame, telling me
1) delete your cookies (but they couldn't tell me the precise name of their cookie, and I'm not going to lose all other site registrations because of Cox.)
2) change your password (no thank you, it's not because I forgot my password that I've been using for 5 years—it's because your system doesn't work.)

And the real kick in the butt? Last time I called because the service was not online, they said they wouldn't issue a refund because webmail is a "Free" service. As long as I had Internet connectivity, they wouldn't issue a refund. They claim no guarantee for keeping web sites (i.E., webmail) up and running. I pay $40 a month for this "free" service.

They don't train their customer service staff well. All they to go from is a script. They won't escalate your issue to a higher level and if you want to talk to someone higher up the chain, they don't offer a direct line— you have to play the phone tree game all over again, after already wasting hours with people who don't know how to fix anything.