Free trial - no, not at all. My credit card was billed within 2 hours of selecting the "Free Trial"
If it sounds too good to be true, it is.
I was asked to evaluate the magic jack by customers. I went ahead and used my personal credit card and wanted to get the end user experience.
I got it all right. They first hit me $1, then $99, then reversed out both debits and finally within 2 hours hit me for the $19.95.
The free trial is a bust.
Based on ethics, I refused to demo the product to my customers as I did not want to become part of a wave of pissed-off customers.
I hope that Magic Jack reads this and changes the process.
The product may have its value but I refused to put my customers, friends and anyone else through the credit card experience that I had.
Read other folks regarding the pros and cons of the product.
I refuse to deal with a company that:
#1) never will speak with you directly (try to get a phone number!)
#2) They bill you ASAP and send the unit out so that you have to go through the return process
#3) The RMA or return process demands your credit card again and an order number that I never could find
#4) The online chat with customer service was a joke - they asked me my name 3 times... Were we seeing the same chat lines on the screen... Your name is part of the prompt
#5) The online customers service finally will "let you speak with my manager or supervisor" - I spent about an hour doing circles with these guys and finally said I am going to throw the unit away
#6) They want you to pay the return shipping, what part of free is that?
#7) Every step of the way was a waste of my time
Unless you want to burn $19.95
Just say no
I would be happy to evaluate the product if they "do what they say" and "say what they do".
Magic Jack - Change your "free Trial" policy & procedures and this product might be as great as sliced bread but is currently a very moldy piece bread.
Again, I read other reports on this site and had to give them a good kick in teeth.
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