There is a huge complaint at another post on here. About the Weddingflowerstore.com from what I read, the complaint below about Custom Silk Creations is the same store as the Wedding Flower Store.com under two different names. Below is the complaint that was posted about the customsilkcreations site.
I ordered flowers form her on 25 Jun 08 after receiving an email from her telling me that I can pay a rush fee and have a 5 day turnaround. I payed the extra fee and heard nothing from her until 1 week later when she called me to discuss the flowers I wanted. At this point I expressed concern about the turnaround time - she told me that she would finish my flowers the next day and email me the pictures in the morning and as soon as I told her they were what I wanted she would ship them out that day. I did not get the email and when she finally responded to me a week later she told me she would resend the pictures. I don't understand why it took a week to respond to my emails saying I had not gotten the pictures. When I did get the picture the only picture she would provide was the bride bouquet. I sent her an email and she told me that the brides bouquet is the only one they send pictures of and when she sends the flowers the rest of the flowers would be pictured on her website. I told her to go ahead and send them. One week later I got on her website and live help was available - I typed in that I was really concerned about my flowers as it had now been over 3 weeks since I had ordered them on a 5 day turnaround. The person on the other end told me that my flowers had been shipped out that morning. I asked about my rush fee and was told that it had been refunded to me. I went into my credit card account and looked and there was no record of it. I sent another email telling her that there was no refund on my account and asking for a reference number for this transaction. I was later sent an email witht he transaction details-showing that it was not processed until hours after I was told it was already done. Later that night I got on the website to see if my pictures had been posted - there was one set that could be mine - except the colors were wrong, and it is missing the MOH bouquet. I specifically told her in the original order (which thankfully I kept) and when we talked on the phone that the men would be wearing black suits with navy vests/ties, so we needed white flowers. She came back with a really nasty reply telling me that she did not change the colors of the flowers arbitrarily and this is what I asked for. I forwarded her the copy of the order which plainly stated that I wanted white bouts. I stated on several occasions that this all could have been avoided if she had just sent me this picture before she sent out the flowers as I asked her to. Mistakes are made - everyone makes them, but she will not admit it - even when proof is presented to her. She continued to be extremely rude that I was getting what I asked for. I continued to ask how we could make this right. She sent me several other emails telling me that I was getting what I asked for.in the mean time I called and talked to my credit card company about my options. They told me that if it wasn't what I ordered and I could show that I could dispute the charge. I wrote her back and told her this and she threatened to file a fraud charge against me for theft of services. I called my credit card company to ask them about this and they told me that there is no way she can file a fraud case against me as long as she does not deliver what she promised, and with the emails I have this would be no problem.in fact if she does file a fraud case against me I can file a case against her for defamation. I wrote her back and told her this and once again asked her to just make this right without having to get the credit card company involved. She refuses to respond to me anymore. I hope that you are smarter than I was and do a little research before you order flowers from her. She has a terrible BBB rating - and there are several other blogs about problems that have been had by her. It would have saved me a lot of stress if I would have done any research on her before I ordered my flowers. I have all the emails to prove what I am saying and am not concerned at all about the fraud case she says she is going to file against me. If you have ordered from her and ar having problems I hope you kept your emails too - if so don't be afraid to dispute the charges. Jenna h Sumter, South Carolina
U.S.A.
Update - July 22nd - the flowers arrived today and thankfully my mother videotaped as she opened the box to document what was there and the condition of the flowers. The MOH Bouquet was there, but it was smashed as the flowers were just put in the box - there was no careful packing.
The flower girl halos were terrible - they looked cheap and were not at all what we talked about.
There were no table decorations included whatsoever. I ordered 10 of them. At least with the videotape we have proof that they weren't there, as Susan has proven that she does not ever admit being wrong. So without this videotape she would insist we got them and are trying to steal them from her. I will be returning the flowers in the morning - with a tracking number and signature conformation - so she cannot say she never got them. Next, I will be calling my credit card company tomorrow and forward all my emails along with the video to them so they can tell her that she doesn't have a leg to stand on when she tries to file a fraud case against me for theft of services. When you don't deliver what I paid for that is fraud on your part - not mine. I am so glad I kept all my emails and had my mother videotape when she opened the package tonight - that gives me all the proof I need that she does not deliver what she promises and gets extremely rude when you try to get her to make it right.
I hope anyone out there who is considering purchasing flowers through her will reconsider - even though she can put good emails on her website she has a track record of not delivering what she promised and just causing stress to brides out there - I think we can all agree that we don't need anymore stress than we already have when planning this day. I personally ordered silk flowers so they would be there in plenty of time before the wedding so that I wouldn't have to stress about it, but instead all I have had is runaround from Susan and non delivery of the pieces I ordered.
WeddingFlowerStore.com
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