We have a QMS Magicolor Plus 2 which is supposedly warrantied by the GE-Zurich Warranty people. They have "stone-walled" the company for approximately two (2) weeks now and we are in dire need of them following through with their comittment.
They have indicated that our extended warranty IS in effect, however, we have to call them, continually and HAVE NOT received the replacement (NEW) QMS, as indicated would happen.
We feel that they are delaying, on purpose, their requirement under the contract. We continue to call on a daily basis to get resolution to our situation.
Anyone have any further suggestions on how we can resolve our predicament??
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