I recently sent money through Paypal to a fraudulent business called www.laptopcircles.com. Paypal has a form to claim refunds. I submitted this form the very next day. One of the options in the refund form is "Not As Described". I had chosen this, because there was no other fitting item in the list and the form does not let you enter your own description (you are forced to choose one from the list).
Their customer support closed this claim saying that they don't process claims that are "Not As Described". First of all, they should not have this option if they don't process it. After that, I sent them several emails saying that I can file again with another description if they let me. They replied back saying that they cannot change the description nor would they let me file again because the claim is closed! After communicating with them several times, it was clear that they don't read their emails and are ready to find an excuse to not refund you the money.
Not only that, THEY ARE PROMOTING FRAUDULENT BUSINESS BY NOT TAKING ACTION AGAINST THEM BECAUSE THE FRAUDULENT BUSINESS PROVIDES A STEADY INCOME FOR THEM! The fraudulent business called laptopcircles.com still exists and is thriving well with more money coming in from other hapless trusting people!!! I have attached the email communications I had with Paypal regarding this issue. You can see the stupid ridiculous level 1 support they offer.
&Email communication&
I DONOT BELIEVE THIS! I did not cancel the buyer complaint or anything. YOU DID! You closed the case without even reviewing it because it had the wrong description and now you won't let me file again. This is the worst ever customer support I have received in my life time. I am not going to bother to communicate with you any more since there seems to be no point. I'll take up this matter elsewhere.
Dear Padmini,
Thank you for contacting PayPal.
PayPal's Buyer Complaint claim form is user-initiated, and we are unable to alter the information submitted by the buyer in the claim. Therefore, we are unable to change the Dispute Reason from Not-as-Described to Non-Receipt as you have requested.
We encourage you to continue to work with the seller for a mutual resolution.
Although the claim is closed, the dispute is noted in the seller's account records.
We value your business and regret that you have has this experience. To avoid similar experiences in the future, we recommend that you read our Buyer Complaint Policy located in our User Agreement at:
https://www.paypal.com/useragreement
PayPal understands your concern as well as your desire to resolve the dispute in question. However, once a Buyer Complaint has been cancelled, it is considered resolved and cannot be reopened. Should you have the need to file another Buyer Complaint in the future,
we suggest that you do not cancel the Complaint until you have received the merchandise or a refund from the seller.
We encourage you to continue to work with the seller for a mutual resolution. You may also wish to seek other avenues of resolution such as an auction website if one was used to conduct this transaction. We value your business and regret that you have had this experience. To
avoid similar experiences in the future, we recommend that you read our Buyer Complaint Policy located in our User Agreement at https://www.paypal.com/useragreement
If you have any further questions, please feel free to contact us again.
Sincerely,
Betty
Protection Services Department
Original Message Follows:
That's not an acceptable answer. If you cannot change "Not as described", I said I can file another form/claim in my email. Don't you read the email
fully? Just because you cannot change it, you cannot drop the case altogether, that's not an acceptable solution. I demand an answer from one of your managers, I don't want to hear again from the lowest ranks of your
customer support. Is that clear? I expect to get a response ASAP. Thanks.
"[email protected]" wrote: Dear Padmini,
Thank you for contacting PayPal. We apologize for the delay in responding to your service request.
PayPal's Buyer Complaint claim form is user-initiated, and we are unable to alter the information submitted by the buyer in the claim. Therefore, we are unable to change the Dispute Reason from Not-as-Described to
Non-Receipt as you have requested.
We encourage you to continue to work with the seller for a mutual resolution.
Although the claim is closed, the dispute is noted in the seller's account records.
We value your business and regret that you have has this experience. To avoid similar experiences in the future, we recommend that you read our Buyer Complaint Policy located in our User Agreement at:
https://www.paypal.com/useragreement
If you have any further questions, please feel free to contact us again.
Sincerely,
Rhonda
Protection Services Department
Original Message Follows:
May be I used the wrong description "Not As Described", so what? If you read the contents of the form, you can understand that I didn't receive any item from the seller. First of all, if you don't cover "Not As Described", you should not have it in the list! I simply chose it from the list you had provided. I need you to cut the crappy level 1 support and offer something more useful like a response from one of your managers, please don't waste my time here! If you need me to file under a different description, I can do that. Let me know.
Bottom line is I didn't receive the laptop from the seller nor will I receive it in my life time. Now, if
you cannot help me, I am going to have to contact Better Business Bureau. "[email protected]" wrote: Dear Padmini,
Thank you for contacting PayPal.
The information you have provided has been noted in the buyer complaint case. After reviewing the buyer complaint case, I do show the case has been closed, because you filed the case as "Not As Described". PayPal
does not cover these types of claims, so please contact the seller for any further resolution.
If you have any further questions, please feel free to contact us again.
Sincerely,
Ivy
Protection Services Department
Original Message Follows:
Form Message
numtopic: 13
numsubtopic: 156
account type: personal
verification status: Unverified
date established: 02/22
country type: Domestic
rc: no
message type: secure webform
customer subject: Buyer Complaint Case ID PP-008-088-087
customer message: Message: 'Please refer to this case Id. What do you mean by "attributes or quality of goods received"? I have not received any good nor will I ever receive them in my life time. That definitely falls under a fraud activity. I urge you to investigate this further and refund me the money. If you don't, you can be sure that I won't be using your service nor recommend it to anyone in future. I'll also be reporting about your company to better business bureau, if you fail to investigate it further.'
Padmini
smyrna, Georgia
U.S.A.
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