Complaint / Review
Gateway And MPC
Gateway sold warranties to MPC who has filed Chapter 11 and you can not get hold of them. Gateway is washing their hands clean of helping with computers that don't work under warranty. They aren't even trying to help consumers get their computers fixed

Oct. 2008 I called Gateway to report my laptop screen was not working. It is under warranty until Jan. 2010. They informed me they sold my warranty to a company called MPC.

I called MPC and they were going to send me the items I needed to ship and they were happy to fix it. These shipping items never arrived. 3 calls later I get a recording they filed Chapter 11 and to go to this website or fax number to contact them. The website didn't exist and no one contacted me after the fax.

I called Gateway and they basicaly said tough luck we sold it to MPC and it is not our problem.

I took it to Circuit City to get fixed and they say it will cost $900 to fix and isn't worth it. I am waiting for them to get it back to me before it disappears.

I have been without my laptop since 10/08 and it is under warranty, cost over $2K, and now I may need to purchase another one in these tough economic times.

Gateway needs to step up to the plate and help their customers. This is my 3rd Gateway and my last. I will let everyone I know be informed about this poor service and rip off.