Complaint / Review
Envision Monitors
Failure to approve my $50 rebate on a monitor purchase

I mailed in a $50 and a $20 rebate on a monitor that I purchased from Comp USA. I received my $20 rebate and a postcard stating that my $50 rebate was rejected.

I phoned cust. Service on 1/29/03 and the rep. Said that I was entitled to both rebates and said that she had to re-submit it to another department. I have e-mailed twice and phoned once since then. No response on the e-mails and the same runaround on the phone call.

Very interesting marketing practice on behalf of this company. I like the quality of the monitor but certainly would not refer them to anyone that I know.