On 12/04/08 I placed an order for interlocking mats; Receipt Number: 1638-1299-2643-4841. According to their website shipping was supposed to take 5 business days, which means an arrival date of 12/11/08: http://www.getrung.com/shipping.html; which i confirmed by calling the company on this day and speaking to Shawn the owner. On 12/09/08 - I emailed the company to get my tracking info so that i may have some available to receive. An email was sent to me later that night saying that my order was lost and never processed and they have shipped it out. When i tracked 1Z7R988W0357082896 with UPS it showed that it would take an additional 5 days to be delivered. I contacted the owner the very next day and pleasantly speaking told him the situation and the inconvenience of waiting 5 more days - See i am moving this sat and NEED those Mats before then. He spoke very rudely and told me that the computers have been down for a month and orders were being lost. I then informed me about the shipping advertisement on the web and that he should have shipped it overnight or 2/3 days to rectify the problem. He told me that "typically" it takes 5 days but it's longer. (which is false advertisement). I then told him that he should compensate his customers for the inconvenience b/c that it was unfair to those who pay for a service. He started to get nasty and say that i was "one of those people" always looking for a discount and that he would gladly cancel my order since i really didn't want it. I believe this business should be investigate not only for its false advertising but for the legitimacy, since he claims he is not register with BBB b/c he does not need to practice any customer service practices or rights.in addition, company was upset that i reported him to BBB and wrote me a nasty and harrassing letter. Buyers beware!!!
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