I had done some minor gaming with them. Never did win enough to withdrawl. One night got online and deposited money with them 4 times.
Transaction 1.100.00
Transaction 2.125.00
Transaction 3.100.00
Transaction 4.100.00
The transactions went thru and posted to my visa debit card as normally would. However, about a week later I got my paycheck direct deposited onto my visa debit card as normal. When I went online to check to see how much was in my visa debit card account my account was missing an additional $425.00. These funds are showing on my account as "Pending Transactions" and the funds are being held. I contacted my bank who in turn told me they could do nothing unless Goldencasino releases the funds back into my account.
I contacted Goldencasino many times online, over the phone and on email.
This is one of their responses that I saved:
You are now chatting with GoldenCasino
GoldenCasino: Thank you for selecting Golden Casino's Live Support. My name is Desiree, how may I assist you today...?
(my customer number was here): Hi
(my customer number was here): I had my bank fax your security department my bank statement yesterday. You have some pending transactions showing on my bank account that have already posted to my bank account but now they are showing pending TOO. This means that I am getting double charged. When I called your customer service department they told me to have a copy of my bank statement faxed to your security department and that they would take off the double billing
(my customer number was here): but now it's 24 hours later and they are still showing on my bank account.
(my customer number was here): Please help me with this are you there?
GoldenCasino: yes I'm here
(my customer number was here): The charges that POSTED correctly were 100.00 100.00 100.00 and 125.00 But now it is showing pending on my bank account for those same amounts as well so the total currently debited from my bank account is 850.00 NOT the 425.00 that I had authorized.
(my customer number was here): do you understand?
(my customer number was here): hello?
(my customer number was here): yes i understand
(my customer number was here): so how fast can you get the pending transactions removed? I have bills to pay with that money.
GoldenCasino: Unfortunately sir, the security department is close today, they work business days and that will be declined.
GoldenCasino: we aren't going to take your money
(my customer number was here): Well you could fax a note to my bank telling them to release the funds. THEY are open today
(my customer number was here): Hello? You don't seem to be very attentive. I need to speak to your manager if you can't make the credit happen. I need to talk to someone who can
(my customer number was here): i have bills to pay with that money and kids to buy food for. If it was you would you want your money credited back immediately?
(my customer number was here): HELLO
(my customer number was here): HELLO
(my customer number was here):??? /
GoldenCasino: i do understand sir
GoldenCasino: but we have procedure to follow
End of conversation. They closed the chat box on me.
It has now been 72 hours and they still have not released the fund back onto my visa debit card.
The other thing that is complicating things is that I actually did the gambling on November 30th but the VALID transactions didn't post until December 2nd. Now the PENDING FRADULANT CHARGES showed up on December 12th.
I have also contacted cs-helps.com That is the name that appeared on my bank statement for the goldencasino charges. They I guess are the company that processes the transactions for goldencasino. They said they can't do anything until goldencasino releases the funds.
I AM VERY FRUSTERATED HERE. If anyone has any advise on how to get my funds back please let me know. I know, realize and accept the fact that I gambled and lost $425.00 but I did NOT Authorize $425.00 more.
0 comments