For Christmas 2007 I placed 3 separate orders. The first order I placed I used my visa debit card. When I went to check my bank account. There were 2 pending transactions for Collection Etc on. I thought maybe it was just an error. I called my bank and they immediately stopped the second transaction. I placed 2 more orders for Christmas from Collections Etc. The money was immediately placed on hold for the 2 pending transactions. Next thing I know I received text messages from my bank saying 2 more transactions had taken place. I rushed to a computer and noticed that Collections Etc. Charged me 6 times for just 2 orders. I called my bank to report what was happening and was given the transaction codes. I immediately called Collections Etc. Customer service and a rep claim she only saw 2 transactions on my Visa. I told her I wanted the other transactions released because I needed my money. She argued with me that there were still only two transactions. I called my bank again. All of the transactions for Collections Etc. Were taken off hold including the ones for the orders I placed. I got all my money back. I did receive my two orders the next day. Even though Collections Etc. Is a rip off company they did get their money as well. The 2 transactions posted correctly. But I will never order from them again. I also filed a better business bureau complaint against them.
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