What a feeling to see all of the complaints directed at the so called company—Gateway! To hear their customer service people talk I was the first to ever complain. While I knew that wasn't true I can't tell all of you how wonderful it is to know I'm not the only sucker out there who wants to throw my gateway computer at the TV every time I hear how people rule at Gateway.
Now it's that midwest friendly feeling supposedly representing all gateway employees. Hey—I'm from the midwest—don't insult me!!! I too have had over a year of "fun" with gateway including a printer that didn't work, blatant ignoring tactics by the entire sales department after the check was cashed, a bogus tutorial with Ziff Davis which I never was able to access, and that no one at gateway or Ziff Davis ever heard of. I wonder how you can sell something you don't know exists. Hey a hundred bucks for nothing lines some "friendly" salesman's pocket I guess! I have written to Mr. Waitt—the employees I talked to gave me the wrong spelling—Wait, so he thinks I'm the dummy I'm sure. Mr. Waitt doesn't write back. Isn't that just the cherry on top of the cake! I asked if he liked my idea of going into my local "country store" and chatting up the prospective customers like I did at a new car dealer once. It's amazing how much customer service you can get that way! Anyone want to join in? Again I agree with all of you, am appalled by the employees who wrote yet at the same time feel vindicated.
The only problem I have is with those who seem to think that only computer geniuses need "apply" for a gateway computer. I made it very clear to my salesman that I was a neophyte. That's why I why I purchased the bogus tutorial! So please reserve judgment. Those of us not in the nerd category deserve customer service too! Isn't that what friendly, professional, midwest home folks gateway is all about?
Gee from their commercials you'd think they come to the house and spend the first year there with you troubleshooting! If you're going to advertise that way—put your money (make that my money) where your mouth is! Yes, Virginia gateway SUCKS!!!
I'm really getting fed up with all the companies I have to fight with on (seems like) a daily basis! No matter what you do there's so much incompetence and apathy with even trying to please the customer, that I find myself writing to places giving me good service because they're so rare and I don't want those few to go away!
Susan Brocke
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