Purchased a new Xbox 360 holiday bundle on 11/13/08. I was originally considering the xbox 360 elite because that was what my son had requested but the salesman suggested the Pro version because it was the better value. He told at time of purchase that I could return for exchange in 90 days if I really wanted the Elite instead.
I gave the xbox 360 to my son on Saturday 11/22/08. When we set it up and turned it on for the first time it did not function. It gave the three red lights, red ring of death. We spent the next hour going through all the troubleshooting info provided by Microsoft and determined that this xbox360 was defective.
When we contacted GameCrazy regarding the exchange, I was then informed that they will only exchange new units within 7 days of purchase and I was past the 7 days, so there was nothing they can do. When I mentioned that the salesman told me 90 days, I was told that the 90 day exchange policy is only for the used xbox360's and not the new ones.
This makes no sense at all. It was then suggested that I call the corp customer service line and when I did was only told the same 7 day policy. I was told to basically go away and not call back. They could only leave a message for the Dist Mgr Mike to call me back, which of course never happened. This is not right. This is not fair. I don't want anyone else to fall into this trap. Don't buy from GameCrazy. I have reported GameCrazy in Cedar Park Tx to the BBB, Attorney Generals office, and the dept of Consumer Affairs.
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