Hi so much more to this then i could really put in letter, so basicly i'll jump here to the events that took place in the last 2 weeks. Basicly waited for 2 or 3 months to get a reply back on the BLOCKING of my account. I will paste email they sent BELOW.
Dear Player,
Thank you for contacting Acclaim Games,
I would like to inform you that your current balance for the account -"
xxxxxxx " is -1775.
Any account with a negative balance is automatically blocked from the game. The negative balance is a result of transaction reversal. When any transaction is reversed the amount for the transaction is given back
to the customer and an equal number of coins are deducted from the account.
If the number of coins are less in your account than the number of coins deducted, then this deduction makes the balance in negative.
Reversal is done by PayPal for various reasons including suspicious activity/fraudulent transactions / unauthorized/security measures etc. Only PayPal can give you the exact details and reasons for such reversals.
As of now, your account remains blocked. Please get back to us if you are willing to make a transaction and we would be glad to unblock your account form the website to make the transaction.
As soon as the coins are credited for the new purchase, first of all, the negative balance will be adjusted and the remaining coins can be used by you to purchase Acclaim Cash items.
If your purchase is for less than 1775 for " greenleaf76 " then your account will remain blocked.
I hope this clarifies your issue.
We would also like to apologize for any delay in response, this was due to huge email volume.
Please reply back to us if you have any further issues and we would be glad to assist you. Our customer service is open 24/7 and will attempt to
resolve the issues as soon as possible.
Please do not delete any previous email information from your reply window because if you delete the mail then it leads us to confusion to process your issue.
I hope you understand as to why we have asked you not to delete the previous email information.
Sincerely,
Newstead
2Moons 24/7 Support,
Acclaim Games.
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Ticket Details
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Ticket ID: LQO-425100
Department: 2Moons Support
Priority: Medium
Status: Closed
Okay made the payment they ask for right away, and they releast my ACCOUNT for 1 day and then reblocked it. To many people this may seem kinda petty, but i've paid severel $100s into this game, and i can't believe the treatment and unprofessinal manner which, this company is ran. Ive saved all emails between ACCLAIM and myself, as for proof.
Would like to know what kind of leagle leg i have to stand on.
I thanks you for your time.
Green
halifax, Nova Scotia
Canada
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