After seeing I was still being charged by mikefilsaime.com (two months after cancelling 7figurezone.com and receiving separate codes (see below) I submitted a polite helpdesk ticket with clear information. They finally actioned the 7figurezone.com cancellation I requested in September on 3 November, but I simply got the following fob off:
"And for further response to your message...
You are only allowed ONE cancellation per submit.
Sorry for any inconvienence.
Warm Regards,
Don
Support Associate
MikeFilsaime.com "
I have now rated Don's help desk performance 'poor' because he did not take on board I had *cancellation codes for both 7figuresecrets and 7figurezone dated 14 September:
7figuresecrets subscription:
Your Cancellation Number is: MFCOM20080914110150
And 7figurezone.com:
Your Cancellation Number isMFCOM20080914110245
Both cancelled and those numbers received on 14 September. Which I explained previously.
As I also clearly they were separate submissions to 'cancelmetoday.com, made on the same on the same day.
Only 7figuresecrets was cancelled until I complained. I am therefore due a refund for my 7figurezone October and November subscriptions:
Mikefilsaime.com still charged me for 7figurezone membership in October and November before my complaint led to you finally cancelling my 7figurezone sub on 3 November as you should have on 14 September. Your system is at fault if it didn't action both cancellations even though I cancelled both separately.
*THIS EXACTLY WHAT OTHER CUSTOMERS HAVE COMPLAINED ABOUT PREVIOUSLY ON 'RIP OFF REPORTS'. I emailed [email protected] as instructed in his reply on the previous thread by Peter, only to get an autoresponder message directing me back to his customer helpdesk.
Mike Filsaime's company owes me $39.94 - I cancelled 7figurezone membership on 14 Sept - cancellation code MFCOM20080914110245
But you still charged me twice more, in October and November. I followed instructions clearly, and after the helpdesk denied me a refund I sent an email with 'personal' and clear message in the header, but only got an autoresponder.
I've tried to deal with it internally three times, but I now feel forced to post a copy of our correspondence on an external monitoring site, because I made the situation clear but neither avenue for support suggested gave satisfaction.
I have submitted a further ticket requesting a refund of the $39.94 they owe me due to the delay in cancellation by them from 14th September when the above code was issued until 3 November when they cancelled my 7figurezone sub after my complaint to my credit card without delay.
I don't like posting such feedback as I understand the problems of scale, but I did follow the instructions Mike posted in Peter's thread and I even put 'I am emailing you instead of posting on consumer complaints' 'Personal' in my email to him as he posted here to do, but he just directed me back to the helpdesk who my email explained had not given satisfaction.
I will of course confirm if and when my $39.94 is refunded.
Thank you.
Richard
Norwich
United Kingdom
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