I purchased a Marc Jacobs handbag from this company in June. It advertised authentic deisgner goods and the picture displayed was, indeed, a real Marc Jacobs. I received my item in July which i discovered the item was not only fake, but in faulty condition/poor condition.
After much contact with the company and numerous emails distributed, they stated they would submit relevant packaging for my item and on receipt of the goods, they will issue me a full refund. It is now November, the company is now refusing to comply to my emails and the contact number provided no longer works.
I have since contacted my credit Card company, who informed me unless the company provides confirmation of a refund, they cannot help me. Please, please, please can you help me with this matter and hopefully get my money back as this item was nearly 300.00.
Russ
port talbot
United Kingdom
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