Please email the top people at gateway to get your voice heard about what a horrible company it is. Go to the state bar of California website (www.calbar.org) and follow the links to enter the name of their general counsel (available on the Gateway website).
His name will pop up along with the phone numbers and email address, adapt the email address for all of their corporate officers. Call the main the headquarters in Poway and ask for the legal department.
When they ask for a contact name give them the name of the general counsel. When they tell you they can't put you through explain calmly how much torture you've been through to date and they'll transfer you to "Emergency response customer service" then have ready all of your horror story for faxing and you should get results. Also insist on talking the territory manager if you purchased it at one of their hillbilly stores.
Make sure that you email customer service and repeat the same story over and over so that they get the point that they are not providing you with the service requested. Essentially, you have to torture them back. Otherwise they'll ignore you.
Blanket the corporate officers with letters, faxes and emails. If necessary, threaten to hand out fliers in front of the store.
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