Over the past two months i have had countless viruses make it through norton. Contacted technical support and they said that it is not possible for their software to capture all viruses, i have been with norton for years and their early software, even if it did not recognize the code would at least quarintine the virus.
The first time i had a problem i switched out my hard-drive and contacted cudtomer support, and was told i had a hardware issue. I knew this to not be true as i am adept at pc platforms, so i purchased another virus program and installed taking care of the virus. I thought o/k i will just forget about it and life goes on.
About two weeks later my pc started freaking out, malicious pop-ups etc. So i loaded the other software, deleted the viruses, turned norton back on and contacted norton customer support. I was then told windows had to have all the latest updates installed. I told the person on the other end of the chat that if norton says secure on the cover page that means that windows automatic update is on and it is up to date.
Now here is where my problem truly lies, the tech support person then asked me if i wanted to have a tech look at my pc and find out what is going on, i replied o/k and then that person asked me if we should continue, which sent up a red flag. I then asked was there a fee for the tech looking into the error and was shocked that they wanted to charge me $99.99 for a problem that clearly lies within their software.
Here is another kicker, if their software says my machine is secure, and it is truly not, should i not be compensated in someway for my remaining subscription fee. I was told i could only get a refund within the first 60 days and i have paid for 2 years of subscription. You be the judge.
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