I, too, have received a bill from this despicable company! Here's the short version... My address appeared on the bill, but the phone number was not mine.in addition, I checked my computer and no files appear to have been downloaded. I started investigating this bill this morning and have learned the following: (1) the number on the bill is registered in another couples' name —
I called them and they appear to be innocent bystanders, but may have been the ones who actually (mistakenly) logged onto to the website;
(2) for some reason, Verizon long-distance has my name registered at the number on the bill; after three calls to Verizon, it was determined that Verizon uses an outside company for certain Toll Inquiries (i.E. Directory look-up services) and for some reason, my name is associated with the number that appeared on the Alyon bill. (My hunch is that Alyon uses the same service as Verizon to find addresses to send out its bill; therefore, if this directory services company has a lot of mistakes, this would explain all the incorrect bills.)
(3) Verizon is going to call me back after they investigate why my name is associated with the incorrect number;
(4) thanks to the consumer complaints, i was able to find the Secaucus, N.J. Number for Alyon and spoke to a customer service representative (by this time I had been on the phone for 3 hours and was late for work, so I was less than cordial;);
(5) Verizon is sending me a letter saying that the phone number on the bill is not my phone number and the Alyon customer service representative said to forward this letter to the Norcross, GA address.
Needless to say, this is complete bullshit and I am wondering whether anyone here would be interested in contacting an attorney in Secaucus, N.J. About beginning a class action suit against Alyon. Although some states require the Attorney General to enforce consumer protection matters, other states allow consumers to hire attorneys themselves. We might be able to convince an attorney to take the matter on contingency. Some problems might be:
(1) is this company really based in N.J. And does it have any assets there?
(2) there appears to be at least two types of complaints:
(a) people, like me, who didn't even have the service downloaded, but somehow got erroneous bills; and
(b) people, who, through no fault of their own, had the software downloaded and who were then billed for services.
It may be that both claims may have merit under some NJ comsumer protection statute. Nevertheless, I am not using my real name here because this whole incident has made me a little paranoid about the internet, and I simply want to be through with it. However, if there is interest in a class action suit, I would consider joining it.
Also, I want to commend "Gregory" and others for the excellent work in putting together a checklist for others to follow. After getting called a fool by Rip Off report creater, Ed Magdenson, I decided to post my complaint under my real name!
I would be particularyly interested in hearing from anyone who, like me, received a bill with their address, but a different phone number. (For example, in my case, I was in another state on the day (December 26) that Alyon claims the call was made.)
As of Jan. 8, I am still waiting for my letter from Verizon, but I mailed a letter to the Norcross, Georgia address today to: (1) dispute the charges, (2) inform Alyon that another letter is coming; and (3) inform Alyon that I will be charging them for the time and effort that it took me to resolve this claim. I plan on sending Alyon an invoice with my letter from Verizon. I hope to post copies of these letters in the coming days.
Finally, I'd also like to hear from anyone else who has called Alyon customer service at the N.J. Address/number. Many/most of the reports here state that the individual could not contact Alyon, but I had relatively little difficulty reaching them yesterday morning at the 201-865-7600. Also, if anyone has gotten a response from the FTC, Attorney General, Mayor of Norcross, etc., I would appreciate seeing a copy.
John
Pittsburgh, Pennsylvania
U.S.A.
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