Complaint / Review
Uni Marketing Alliance - UMA - Webhost4life.com
Uni Marketing Alliance - UMA - Webhost4Life.com, Deceitful marketing, hidden conditions

A transcript of a chat with UMA:

Welcome to sightmax3. Webhost4life.com, PeterW will be right with you.

PeterW:
Hello, this is peterw, how may I help you?

Richard:
How many MySQL databases are included in the Webhost4Life Advanced Plan?

PeterW:
as for advance plan, we offer 4 free mysql db

PeterW:
extra mysql db is $15/year

Richard:
Does it say that anywhere on the website?

PeterW:
no, it is listed in our document

Richard:
Where can I find a copy of the document?

PeterW:
sorry it is not available for customer, if you have any question, we can give you the answer

Richard:
If I bought an Advanced Plan from Webhost4Life how would I prove how many MySQL databases I was getting in my Advanced Plan?

PeterW:
if you are not satified with our service, you can cancel your account at any time and get refund. And we have 45days money back guarantee

Richard:
No, I want to know *before* I buy an account. Don't you have Terms and Conditions?

PeterW:
yes, we have. As for term of use, you may refer to the url: http://www.webhost4life.com/termsconditions.Asp
to have a look.
And we established in 1994, we have a good reputation in the field. We are not cheater. After you purchase our advance plan, you will get 4 free mysql db

PeterW:
you may refer to the url: http://www.webhost4life.com/aboutus.Asp
to get more detailed information about us.

Richard:
That's very nice for you. Your website is misleading and it does not state how many MySQL databases are provided. You state the database space that is available. The clear implication is that there is no limit on the number of MySQL databases. Why do you not state publicly that you have a limit on the number?

PeterW:
every company has its own statement style, but I'm sure we are not misleading. All of our plans do support mysql db.

Richard:
Not stating something *at all* doesn't count as a "statement style". Failing to provide essential information may well be considered deceit. That you support MySQL at all is not the question. Please consider only the number of MySQL databases you have secretly chosen to limit accounts to after giving the impression that only the database space was limited. This is clearly an unacceptable business practice.

Richard
Edinburgh
United Kingdom