New Order number P0038803
Gift Card No.
D944- A0EF-C756-4F1F-
Activation Code 308533 97
Record of Tigerdirect Problems
Order No. P9975305.
On website it says: Please Call - This order is on hold, pending customer response. Please call 1.800.888.4437 to expedite your order processing
Your Priority Code is: WEB807
1) July 14, called TD to complain about my current drive clicking. Extended Warranty, spoke to man with deep voice who said he would send out a mailer, thereafter I would send in the mailer, they would examine the drive and send me a gift certificate
2) July 21, no mailer Emailed Elizabeth Hernandez and then canceled email when gift cert. Got did arrive. Elizabeth. [email protected]
3) July 21, received a gift certificate without mailer. Called TD to order a replacement drive. Was on phone for about an hour. New 400gb Seagate 7200rpm, IDE. Marcia' said I would receive it in 3-5 days. Couldn't order it on website because it was down, it appears Marcia's computers were down too.
4) Received two confirmations about my order On July 21
5) July 22, received mailing label and instructions on how to send drive back. Checked status of my order, unable to bring up website.
6) July 22, checked status of my order, still unable to bring up website, used a different browser and got it. Wondering if they used a cookie to block my access. Website said my order was on hold pending customer response. Called Tiger to ask about order, they put me on hold for about 15-20min., and eventually disconnected me. Wondering how I was supposed to give them a response if I was being blocked from the info on their website that asked me to respond.
7) July 23, called Tiger, at 8:30PM PST. Said HD was on back order and no date for order to be filled. Said 28 HD's on backorder, even though website said in stock.
8) July 26th, I called TD 3:05pm PT under an assumed name preparing to order and they said it WAS in stock.
9) July 29th 1:15pm, got call from TD from 305-415-2200, said order needed to be verified and it would be then be ready to ship. I was transferred but in case I disconnected it was 888 990 8800. I talked to a man who made me wait about 10 minutes and he said it would be shipped today and I would receive it in 3-5 business days. Seagate HD.
10) August 4th received email from Patricia Altine telling me of a Replacement gift card. Will wait until August 5th to see if I got TD hard drive.
11) August 5th, talked Adrian in Verifications, he said order never sent. He also said he'd never seen a gift certificate charge. Wanted to know who told me they'd sent it. I replied I didn't know, probably somebody in Verifications. He told me they'd have a manager call me. 4:28pm.
12) Emailed Patricia Altine about TD problem and am awaiting response.
13) Aug 5th, 9:30pm PT. Talked to Rachael Pearson. After hr of waiting she told me my original order was canceled. She didn't know why. She told me she would speak to her supervisor and asked me to email her and ask for her extension tomorrow at 5:30pm PT. Find out status. She said she would do it first thing.
14) Aug 6th, called TD and left msg for Rachael to call or email me.
15) Aug 6th, Called TD at 9:00pm and spoke to Jaime ext. 5417 and he told me to call a supervisor tomorrow morning.
16) Aug 7th, Emailed the Washington State's Attorney Generals (AG's) office and the BBB. Filed complaints
17) Aug 7th, Emailed Customer service help and explained problems
18) Aug 7th Talked to Steve, 5841, he said the order was confused with another order. He told me it would be sent today and I would receive it tomorrow or Monday. New order no is P0038803
19) Aug 7th, called TD and talked to Marcia. She told me that the order was Hold for quote which evidently means it was going to be looked at by someone else. It will be shipped by next day air. On Aug 8th.
20) August 8th, Called TD 9:38am Bernard said order is missing doesn't come up on screen. Then I was transferred to Steve, he said it would ship today and arrive on Monday. No record of order in system. I checked online and the order is missing.
21) Aug 8th, 2:54pm PT. Steve called me. 305-415-2200 Said Order had shipped and gave me tracking no. Said I would have it by UPS on Monday. He asked me about BBB letter and I said I'd widthdraw it as soon as I got the drive. I wonder if BBB letter caused the missing order number to be found. I wonder also if they would have just lost my order in the system again if I hadn't complained. Both New and Old order numbers are missing from website. He said my original gift card no. Had been given to someone else. Problem was corrected. Wonder why it took them three weeks to fix it. My THIRD ORDER NUMBER is now P0041674
22) Aug 8th, went on to UPS website 5:24pm. UPS did NOT have it in their system yet. UPS could not locate the shipment details for your request. Please verify your information and try again later.
23) Aug 8th, found ups shipping info. I will get it Monday.
24) Aug 8th, Steve called me asked me to stop complaint from BBB and AG's office. I said I would stop it as soon as I received my drive
25) Aug 11th, received drive. Called AG's office to stop complaint. Emailed BBB to stop complaint. Filed drive with data stored on disks. Everything fine.
26) Aug 12th. Drive stopped working. Error msg said Bad Partition Table I've tried all sorts of things to get it working again. Nothing works. I think that TD sent me a bad drive. I will order new USB2 to IDE ext cord to see if it is a cord problem.
27) Aug 12th, ordered USB2 to IDE from Ebay. If problem still persists I will get a replacement drive from Seagate and STAY AWAY FROM TIGERDIRECT FOREVER!!!
Avenger70156
Tacoma, Washington
U.S.A.
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