I saw an ad online from Legion Global for an LG Ambassador hot tub. I called the 800 # and spoke to a salesman named Jay. Delivery was promised within 10 business days of the transaction. Ten days came and went and no hot tub. I then tried to call Jay and he said the hot tub had been back ordered and it would be on the next shipment, which was the following week. Again, the next week came and went, and no hot tub. After daily phone calls to Jay he then told me an excuse that the hot tub hadn't cleared through customs and it was going to be delayed even longer. I then asked for a full refund only to be denied claiming that he wasn't able to do that and convinced me that I would have it no later then mid August.
Again after weeks of waiting, I FINALLY received confirmation that it was in fact being shipped via Bullet Freight Company. Bullet Freight Company then delivered it to a local shipping company in Long Island, NY. After weeks and months of waiting I received delivery only to find that there was no hot tub on the truck, just the cover, which was damaged, and a set of steps. I called Jay once again, after more agonizing phone calls, I was promised delivery the next day. The next day came and went and AGAIN no hot tub. FINALLY, the following week, the hot tub was delivered THREE months after the order was promised and was severely damaged. The hot tub cover was ripped, PVC pipes were broken and numerous panels were cracked, broken or chipped. I called and emailed Jay after delivery with pictures and he said he would take care of it..
Again, I waited a few weeks never heard back and then found out that Jay wasn't with the company anymore. I was then referred to Lauren and then Josh. I told them the same scenario and they said they would take care of it was well. Now, Lauren and Josh are no longer with the company and have been dealing with Allie and Matt. Both are useless and now are telling me that nothing can be done. Nothing HAS been done to this point, after close to 8 months. I have a non-operable, damaged hot tub and need these parts in order to get it operational. I'm speechless as to how this "company" is still in business! This "company" is HORRIBLE and doesnt deserve one more dime! Hopefully the attorney general's office will receive the complaints and shut them down for good!
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