I tried to cancel ygnition dsl service via their web form. They refused to cancel. It has been four months and they say they have "scheduled" termination of my account.
I haven't lived at the address since December and had cancelled all my other services. Their customer service first told me they never received my cancellation. Then they told me that they don't even have a web form. I sent them a link to it and a jpeg (in case their internet connection was too slow to open the link). They told me that they never received my request.
I'm filing a complaint with the Better Business Bureau and going to small claims court. If there are others out there who have been cheated by this company, please contact me at the address below:
We need to protect other consumers from companies that continue to bill you after you've cancelled services.
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