I went online, ordered $330 worth of linens & received conf.# 717844015B, but no shipping number to track the order. VISA card was billed on 7/25/07.
I have made numerous phone calls, e: mails, spoke with Stacy Pagan, Lisa DeJordy and Elena Santana. They don't answer your calls most of the time. The best shot you have of reaching someone is to call and choose to "place" an order. I understand Stacy Pagan no longer works there, but prior to leaving (if she left) she stated that my order was shipped on 8/21/07.
Lisa DeJordy, Customer Service Specialist, was the last person that I actually was able to speak to there. She seemed to want to help me, but in the end, she actually told me that she wasn't able to help me. She said that Elena Santana (who I was told was the owner), said that she needed to prove that I had not gotten a refund. These conversations actually took place in Oct. (4 months after I ordered the merchandise). Lisa also shared w/me that I wasn't the only complaint. She seemed frustrated having to take these calls.
Whoever is in charge seems to know how to work this system, because they strung me along past the time when I actually could have had VISA refund me my money. I did not know of the time issue w/VISA. VISA did in fact send a letter to Linens4You on my behalf and I have heard nothing from them.
I have also filed a complaint (Case #22150259) w/Better Business Bureau. They have sent 2 notices of my complaint. Received no response.
BBB stated that this company has an "unsatisfactory record" with the BBB due to unanswered complaints. The company has "resolved" some complaints, however, the company did not respond to "other complaints".
Complaints allege a delay in receiving merchandise after the consumer's credit card has been charged and then a delay in receiving a refund after the order has been cancelled. Complaints also allege that it is difficult to reach a customer service representative at the business.
Someone needs to put an end to this RIPOFF. I have every intention of seeking legal advice regarding my legal options of getting my money back, keeping others from being RIPPED OFF, Judgement, or getting them off the internet. It is the principal of the thing... And I am very big on "principals". They may just be surprised when I show up in Oregon with them in Court. I'm sure they think that I would not go to the lengths that I am willing to go to over $330.00. It is not about the money anymore... I don't want anyone else to be ripped off.
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