I signed up for a trial Amazon Web Store in September I never logged back in after creating the trial store because I got ill and was not even on the computer. At some point, I'm guessing after 30 days, I got an email that said my account had been disabled due to me not setting up my store properly and that to Re-enable my store I would have to contact them. Since I was ill and didn't even ever set up the store I just let it go thinking ok thats fine - no worries, I can't run it right now anyway. Everything was fine, then all of the Sudden on Jan 17th they deduct $119.98 out of my bank account via debit card. Then again on Feb 14th they did the same thing they took another $119.98. And then come to find out they had been attempting every day to take the amount out but couldn't because I don't keep much money in that account.
I wrote to them immediately and asked what is up? I thoought my store was disabled and was disabled because I never set it up? They said Yes that is true - you do not have a store and it is disabled for that reason, but we still charge you every month $59.99 for a store. I said wait a minute? Why no charges in Oct, Nov Dec? Why none till Jan? And then Again in Feb? They never would answer? I requested daily refunds, I told them I was going to turn it in as fraud, and to the usacomplaints.com - they closed my account so I can't even log in and send msgs and then they sent me this in reply but didn't even mention my money/refund.
Hello from Amazon.com Technical Account Management.
We have received and processed your request to terminate your Amazon Services WebStore account. You may want to let your domain registrar know that they can discontinue the CNAME established to point your URL (s) to this site.
If you would like to contact us in the future about the WebStore by Amazon program, please visit http://www.amazonservices.com for assistance.
Best regards,
Syed A
Amazon.com Technical Account Management
=
For additional help, visit http://sellercentral. Amazon.com/gp/help
To contact us again about this issue, please use the Contact Us form in Seller Central using the following link:
Http://sellercentral. Amazon.com/gp/contact-us/contact-amazon-form.html? CaseID=2203751
Please note: this e-mail was sent from a notification-only address that cannot accept incoming e-mail. Please do not reply to this message.
And then this:
Greetings from the Amazon.com Merchant Services Department.
Did we successfully answer your question?
If yes, click here:
http://sellercentral. Amazon.com/gp/case-dashboard/hmd-yes.html? P=awtuyfxa3465287119&c=2203751
If not, click here:
http://sellercentral. Amazon.com/gp/case-dashboard/hmd-no.html? P=awtuyfxa3465287119&c=2203751
Please note: this e-mail was sent from an address that cannot accept incoming e-mail. Please use the appropriate link above if you need to contact us again about this same issue. If you have a problem or question about a different issue, please review our Seller Central Help (http://sellercentral. Amazon.com/gp/contact-us/contact-amazon.html) to find the answer and contact us.
But the funny thing is since they canceled my account - I can't even login to respond and say no you didnt answer my??? Or solve my issue.
I think they think since they are amazon they are able to get away with stealing from people like this but I am not stopping till I get my money back.
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