I changed phone companies for my business to ATT in November. About 1 month later, end of December, I received a call from a guy who claimed to give me a free month trial on front page of Google. Also that I would be mailed a bill 30 days later, and could cancel the service. I reluctantly agreed but asked him to email me a confirmation. I never received any confirmation. He told me give it 7 to 10 days and I would see my business on front page of Google. I checked a couple times over the next month and could not find my business anywhere.
2 months later, I was Irate as to why ATT was charging me so much for my new service, until I noticed a line item of 49.95 USABD monthly fee. I called ATT and they claimed they had nothing to do with it. I contacted the phone number and spoke to not so friendly representative for the company. He told me I had agreed to the trial and the charges were legitimate. I told him I never signed anything, nor received any confirmation via email. I demanded a credit for at least 1 mo. And he firmly denied me. I asked to speak to his Supervisor, and he claimed he was the Supervisor. He said he would fax me something to cancel but I never received. I faxed them a request to cancel and finally they claimed to have cancel my service.
In summary, I find if very sneaky that they call the same time I change phone companies, claim to send me a bill, which I thought would come in a separate envelope, not a 1 line item on the back page of my phone bill, and on top of all that, it doenst appear my name was ever even on the first page of Google. I am not sure how a company like this can stay in business.
WilliamTustin, California
U.S.A.
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