Usacomplaints.com » Internet & Web » Complaint / Review: Wal*Mart - Take care when ordering online with Wal. #282407

Complaint / Review
Wal*Mart
Take care when ordering online with Wal

On February 11 I ordered an online gift card from Wal*Mart to be delivered to my daughter's e-mail address. I had done the same thing at Xmas time and felt secure that it would be delivered. I received back a confirmation number via e-mail (so they had my e-mail address) and the order displayed all of the correct contact information. The message also stated, "Via email, recipient should receive card within hours of ordering". Since that is what happened at Xmas time, I presumed that to be the case.

Not having heard from her after a couple of days, I called to inquire whether she had received the card. She said that she hadn't. I checked my bank records and found that my account had been charged on February 13.

On February 14 I sent my daughter the order confirmation number and a copy of what had been received from Wal*Mart via e-mail. On February 26 she sent me a copy of an e-mail that she sent to Wal*Mart inquiring as to the delivery of the gift card.

On February 27, she received a response from Raul at Customer Service at Walmart.com stating "The email was returned to us as undeliverable. Please have your father contact us back and supply us with a valid email address and we will resend the email."

Assuming that was true. They had my e-mail address, they had my mailing address, I'm not unlisted in the phone directory. They also had my money for fourteen (14) days. Quite frankly, I feel it was incumbent on them to advise me within 48 hours that they had been unable to deliver the gift card.

I will be contacting them to resend the card, this time to my e-mail address. The purpose of this report is two-fold; first to go on record with the circumstances and, secondly, to alert others that might be inclined to send gift cards from Wal*Mart as a surprise. They may never hear that their card was not delivered and Wal*Mart will be just the richer.


Offender: Wal*Mart

Country: USA
Site:

Category: Internet & Web

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