Topic: Earthlink DSL web and telephone support *Earthlink is responsible of unjust business methods: Earthlink misrepresents the capability to supply superior speed (or any pace) access to the internet.
-Offers insufficient web and phone support. The Web support was sporadic at-best. The phone went after I needed it many. The final 8 weeks, the web was often non existent.
-Technical Assistance is deceptive and ineffective: they WOn't direct me to mac assistance; impose newcomers troubleshooting despite the fact that anything continues to be attempted often; move to another person who can’t assist which means you need to begin once again; state “that division is closed” to have gone you for that evening; place you on-hold and possibly hang up the phone or never return.
-After I attempt to cancel my consideration (quit spending money on low-support) client service will not work: state they can’t stop; attempt to speak me from it; WOn't move to some supervisor or boss or move to some individual who promises to be always a boss but can’t do anything more; move to other people simply to eliminate you; jeopardize ridiculous termination costs; set you on final store. Earthlink alternates between threatening a $150 for eliminating something they don't supply and declining to stop my low-support agreement. I had been compelled to stop my charge card and have Comcast to consider the phone point. I've attempted to stop my support for around a few months. The final test was 2/4. I'm creating a conventional termination/issue notice to 16 Earthlink authorities on 2/14.
1. Cancel Account.
2. Please send confirmation number.
3. Ship Earthlink provided return delivery address to come back gear.
4. Don't impose termination charges. (Earthlink smashed agreement by not supplying support.)
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