I am a new member to usacomplaints.com. I basically joined so we can all team together and figure out how to stop this company from stealing from other consumers.
As I was going through my credit card statement last weekend (1-20-08) and I noticed a charge for $9.87 by templateglobus.com with the Phone number 210-807-4272 TX next to the purchase. I have never purchased anything from this company.
I called this company and got an answering machine. I contacted them online and I have their correspondence below. They said that they have refunded me. My credit card company recommended that I shut down this card, so I have. I don't think they have refunded me, they just told me that so I would stop bothering them. As you know there are many other people on usacomplaints.com, and at the below links that have experienced this problem. Even more if you search the phone number 210-807-4272 in google.
A few examples of others with problems:
I believe they are worthy of an investigation by law enforcement authorities.
Thanks for the opportunity to report this and please let me know if you have suggestions how we should file a report to law enforcement.
I think it is important for everyone to do these two things (other than all the things you need to do to protect your credit report and credit cards etc):
1. File an official complaint with the Federal Trade Commission about this company. This is important to set up a paper trail against the company which, as others have posted is operating three websites: www.templateglobus.com, http://www.imaglobus.com/, and http://www.pictureglobus.com/. They all use the same contact number 210-807-427 and point of contact Eric Robertson.
You can file your FTC complaint here: http://www.ftc. Gov/bcp/edu/microsites/idtheft/consumers/filing-a-report.html
Company Name: TemPlate Globus
Address unknown
League City, TX 77573
County: Galveston
Phone Number: 210-807-4272
Web Site Address: www.templateglobus.com, http://www.imaglobus.com/, and http://www.pictureglobus.com/.
2. File a complaint with the Better Business Bureau of Houston here: http://www.bbbhou.org/complaints2.html
I am doing a bit more research to figure out where we can all file an official complaint with the local police and state's attorney.
I will report back when I find that.
Thanks
The correspondence from the company when I emailed them:
Dear,
The reason you were charged is because an account has been created on our web-site and was paid with this credit card. Since you did not make and/or authorize this purchase, then apparently someone got a hold of your credit card information.
I have contacted our accounting office and I confirm we have issued a full refund, so the money should be back on your card within 5-7 business days (depends on your bank).
I have also passed a note to our security department asking them to lock this account as well as asked them to find out more about the user who used your card. I will get back with you as soon as I receive any information from them.
Bellow is the only information I currently have available about this account:
username:
password: s7hs3dI
IP address: 68.48.123.22
Registration date: 12-29
First name:
Last name:
Please accept our apologies and thank you for an on-time provided information.
Just like any Internet company we do suffer from online fraud and I appreciate you taking the time to help us fight it.
Once again thank you for your assistance and we hope on your understanding of the situation.
Forwarded Message
From: MICHAEL ALLISON
To: my email
Sent: Monday, January 21 3:36: 24 PM
Subject: TEMPLATEGLOBUS.com Customer Receipt/Purchase Confirmation
= general information =
Merchant: TEMPLATEGLOBUS.com
Date/Time: 21-Jan 01:36: 24 PM
Transaction ID: 1701961353
= ORDER INFORMATION =
Type: REFUND
Invoice Number:
Description:
Total: 9.87 (USD)
Payment Method: Visa
= BILLING INFORMATION =
Customer ID:
First Name:
Last Name:
Company:
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Phone:
Fax:
Email:
= SHIPPING INFORMATION =
First Name:
Last Name:
Company:
Address:
City:
State/Province:
Zip/Postal Code:
Country:
Jankfx
Washington, District of Columbia
U.S.A.
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