HP/Compaq Computers, Service and Extended service Plans are all a big fat joke.
I will NEVER NEVER buy a HP again and that includes anything else they made or service. My old Dell out performs this new HP and that's another thing that pisses me off.
This is what they sell you but it's Not what you get.
Covers all HP Pavilion and Compaq Presario notebook PCs
Round-trip shipping at no additional cost
Assistance with virus and spyware issues
Up to three years of award-winning service coverage
24 x 7 real-time chat and toll-free phone assistance
"That was top of the line at the time."
3-year HP Pick Up and Return Extended Service Plan for HP Pavilion and Compaq Presario Notebook PCs but in reality it's two years because you get one year with the computer. Price: $269.99*
Here the problem:
I now have to send in my laptop with the battery just to replace the battery, WHY? Here's why,
They wanted my credit card # so they could charge me for the battery until it's replace and the damage one was returned. I tool him I wanted his credit card # so I can charge him until he replaces my defective battery, he was not interested. Why gave him credit card information when I have a warranty for replacement - under full warranty. Why not just send a box for the battery?
And Yes I did talk to management, also asked for HP Corp's. Phone Number which was not a toll-free and top it off it was closed.
Award-winning support ; what a joke
They suck on service and product
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