I Signed Up For At&t Phone Service & Internet About 2 Years Ago On The 7 And 7 Plan For The Long Distance And Internet Plan.
After I Found That They Were Not Able To Set Up The Service For The Phone To Be Billed On My Phone Bill As Promised With My Local Phone Company And That The Internet Service Was Hard To Log Onto And All Of The Updates I Was Getting From Were Nothing But Putting Adware On My Hard Drive I Decided To Close My Account With This Company.
This Was About Three Months Or So After Activation That I Called In April.
I Called The Number Listed On My Seperate Phone Bill From Them
As Now I Had Two Phone Bills To Deal With.
I Talked To Someone There And Quit The Service And Was Told All Would Be Handled And Informed Them For All Of My Phone Services That I Went Back With My Local Phone Company.
Then I Found That I Had A Credit Of $4.00 Or So And Monthly I Would Get Mail Informing Me Of This So I Called Around June And Told Them I Did Not Want Anything To Do With Them And Asked What I Could Do To Stop Them From Sending Me Mail Of My Credit For A Account That I No Longer use.
The Person I Talked To On The So Called Customer Service Staff Knew That I Was Irritated And Said He Would Close Everything For Me And Get Me Out Of The Computer By Sending Me A Check For The $4.00 And Change That They Had As A Overbalance For Me.
I Was Shocked When I Did Get A Check About Three Weeks Or So From Them And All Billing Seemed To Stop.
I Am Not A Person Who Checks My Bank & Credit Card Statements Real Close Except For The Balances I Think Should Be There As I Do Not Make Alot Of Tranactions On Either And If They Look Right As In Very Close To What I Think They Should Be I Do Not
Check Very Closely.
This Was A Mistake On My Part As When I Called My Bank For Some Info On A Charge That I Had Not Seen Before Lo And Behold After 11 Months At&t Worldnet Had Been Sneaking In Charges On My Account Since March 18.
These Charges As I Stated Were Not Supposed To Be There Because I Was Told In June On My Second Contact With This Company My Account Was Closed.
They Were Charging Me From March To September For A Service That I Thought Was Closed For Over 11 Months As Ther Were No Charges On My Card For Over 11 Months All Was Fine And That The Worldnet Software Had Not Been In My Computer Since Feb So Again Irritated Beyond Belief I Called Them To Try To Get This New Developement Resolved.
I Called And Talked To A Donna And Was Informed Of Their Scam And Their True Intentions By Her Telling Me That I Never Called Them To Cancel This Service And In Their Policy It Says They Can Charge Your Card For These Services If Your Phone Number Changes Or Your Phone Billing Changes Or You Move.
The Fact That I Had Called Two Times To close This Account With The Number Provided On The Seperate Bill They Sent Me Did Not Matter As They Are Seperate From Phone Service Side Of Their Company I Was Informed.
Talking To Donna Further Was Like A Conversation With A Robot Repeating The Same Things Over And Over Even When I Asked Why I Was Not Charged April To March If This Account Was Active As She Said I was Informed That This Was Due To Their Customer Verification Procedures.
The Conversation With Donna From This Point On Did Not Go Well As I Could Tell At THis Point They Were Running Me Around And With Intent Were Going To Rip Me For Seven Months Of Unused Service And That Further Conversation With Donna Was Not Worth It And That I Could Get Just As Far Talking With A Brick.
So At This Point I Asked To Talk To Her Supervisor And Was Told None Were Available At This Time All Of Them Were On Calls And This Did Not Surprise Me!!!
So I Got Off The Phone With Donna Had Some Things To Do And Called Back A Few Hours Later In The Evening And Waited For About 15 Minutes To Get To A Contact To Ask For A Supervisor And Waited For About 10 Minutes For One Of Them And Lo And Behold I Got To Talk To One Named Tracy.
Well Again I Retold All To This Tracy And She Could Not Even Find My Contact Records In Her Computer As If To Say I Never Had Called As Far As She Could See And Wanted To Know If I Had The Contact Information Of The Person I Had Talked To A Year And A Half Before And Of Course I Did Not.
After This I She Informed Me That They Would Not Refund My Money For Services I Did Not Use Even Though She Said She Understood How I Felt When I Informed Her That It Was Clear That You Stole This Money From Me And That This Was Their Intent
Because They Did Not Call Me Or Contact Me By Mail In The 11 Months If They Had Questions On Their End And To Let Me Know
This Account Was Still Active After 11 Months Of Me Not Even Thinking Of This Company In My Life Anymore.
She Then Informed Me That They Did Make A Attempt To Contact Me In June By Email At The Account I Do Not Use The At&t Email Address I had With Them!!!
In My Opinion Their Intent Is Clear By Signing Up With Them They Will Use Legal Loop Holes In Their Contract And Even If You Can Prove Incompitance On Their Part Which I Think This Is A big Problem In This Company They Will Rip You Off If Possible.
In My Opinion This Is A Bad Company Not Ran Well This Is Very Evident From The Problems I Had And The Things Posted By Other People On The Internet.
I See At&t Is Running A New Deal On Tv Again Be Smart Use Aol
Theres A Reason Why They Are Number 1.
Or At Least Use A Isp That Cares About It's Customers And Runs A Company Where The Right Hand And The Left Hand Are Attached To The Same Body And Each Knows What They Are Doing!!!
Brian
Sheffield Lake, Ohio
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