I was looking to buy Malcom in the Middle dvds for a Christmas present and was searching the internet when i found this great deal on Naxpmedia.com. Only $24.99 SALE price for them. I decided to do it. I placed my order using my credit card. A few days later I received an email from the website saying that my item was shipped on 11/05/07. Well I waited and waited and nothing came. On November 26th I began trying to contact them about my order.in calling their telephone number no matter what option I pressed for service no one was ever available to take my call. I emailed several times as well. On November 28th I clicked the online chat option on the website. It went as follows:
Welcome Visitor to NAXPMEDIA.net,
: i can't get ahold of anyone and i've been waiting for my order to come for a month now!
You are 1 of 1 in queue, The average wait time is 00h02m30s.
: Todd Banks has entered the conversation
: Hello, how can I help you today?
: We do appologize for the inconvinience
: What is your order number
: i need to get in touch with someone regarding my order i placed
: #545
: One moment please
: i have been trying to contact your company about it and haven't gotten any response or any one to answer the phones
: The phone system was struck down by a powerline we do appologize
: We recieved an email from you and are resending a replacement free of charge
: how long will that take?
: It will arrive in 7-9 business days using UPS we ahve switched shipping providers because of the several issues we have had with USPS
: Is there anything else that I could assist you with?
: i will wait 7-9 business days and if it does not arrive by then i will be calling the better business bureau of florida and i also have contact with our news station here that will do an investigation on your business.
: I understand
: We apprecaite your patience
: and understanding
[END CONVERSATION]
So I waited again, still nothing. I tried contacting them again and again the only way to get through was on the live chat. This time I talked to a woman and the conversation went as follows:
: can i get a tracking number for my order. I have not received it yet and it was supposed to have been shipped out a long time ago
You are 1 of 1 in queue, The average wait time is 00h02m30s.
: Jennifer Holdings has entered the conversation
: Hello, how can I help you today?
: can i get a tracking number for my order?
: Can you please send me your order #?
: 545
: Please give me a minute to look up your information
: We apologize for your order not arriving. We have had some problems with the postal carrier we were using, we have now switched to UPS andwe will resend your order. You will be receiving your shipment in a timely manner now with our new postal carrier UPS, you will receive your shipment before Christmas. As soon as your order has been shipped you will receive an e-mail from us and from UPS with your tracking information included.
: that's pretty much the exact same thing they told me a week ago and they said it would take 7-9 business days to ship. Why would i have not gotten an email yet then?
: We and UPS will email you with tracking number
: and then it will take 7-10 business days to arrive
: thank you.
: when can i expect that email?
: your welcome anything else i can help you with
: can you verify my address so i know it's going to the right place. You should have that info right?
: within the next two days
: verify my address please?
: give me a minute
: [GIVEN BUT TAKEN OUT FOR PRIVACY PURPOSES]
: is this correct?
: yes. Thank you. If i don't get an email in the next 2 days then you will be hearing from me. Oh and why can't i get through to your phone lines?
: Our phone system is currently under mantainence
: anything else i can help you with
: when do you think it will be back up?
: we are hoping by tomorrow
: ok thank you. That's it. Have a nice day
: you too
[END CONVERSATION]
So the next day, I got the tracking number from an email, checked it with UPS and it was a fraud. When I talked to UPS they told me no package was ever given to them and that this had happened before. I was furious! I had to call and file a claim on the purchase with my bank company and cancel my card! What a mess this has all turned out to be. The site NaxpMedia.com is a FRAUD! Consumer BEWARE they will take your money and run!
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