On Nov 2nd & 3rd, I placed 3 orders with NaxpMedia.com Order No 538 (Carol Burnett and Friends (plus) Mama's Family) Order No 551 (The Nanny). All 3 orders are DvDs. The order was processed over the weekend and shipped on the 5th, and 6th of November. I get an email stating that my items where shipped via USPS (with no tracking nos.) Shipping was FREE, that was the reason why no tracking numbers (they told me, because I wanted tracking numbers to track my items). They told me it would take about 1-3 weeks to receive my items. (thinking must be taking the long route, around the world by a slow boat).
So right after Thanksgiving, I went to their website and read that if orders were placed before Novermber 25th, that USPS had lost ALL orders prior to the 25th, and that they would reshipped your lost orders through UPS. So I sent them an email explaining that I had placed my orders the first week of November, and needed to replace my lost orders. They told me that it would take some time (maybe couple days or a week) before I would get my order. Though Jennifer Holdings promised and assured me that I would definately get my orders before Christmas.
Well, today is December 10 - last Thursday on December 6th, I requested a UPS tracking number to my order - No tracking number. So I went on the internet, and notice that other customers of NaxpMedia were having the same problems - Not receiving their orders.
I called their 1-888-NAXP number only to get a bogus menu telling me to punch in a number 2 to talk to a Customer Service Rep, who isn't there to take your calls. The only number that works is No 3, which is to leave a voice mail message with marketing... And I did - I said "Where's my order?"
So, this morning, I sent off an email asking for a refund. No reply. So I called my Credit Union and filed a fraud/scam on NaxpMedia because it's been well over a month - they took my money, and never received the product that I purchased. So therefore I'm being credited back the 89 bucks that I lost, and I'm here to WARN others not to purchase through NAXPMEDIA.com or do business with Naxpmediaworld.com. I think UltimateDVD and DonkeyDVD or DVDDonkey are all one DvD business.
Robert
West Pawlet, Vermont
U.S.A.
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