I started using PayPal approximately in 2005. The only reason I use PayPal is to purchase items on eBay. eBay has always referred me to the fact that PayPal is the safest way to pay for any transaction because of its insurance policy benefit.
I stopped using eBay for a while, and I did not log on to PayPal for a while. A couple of weeks ago, when I decided to check my PayPal account, I got the following two messages:
"Your account access has been limited for the following reason(s):
# Apr. 24: In accordance with PayPal's User Agreement and Acceptable Use Policy, we have closed your account. Your funds may be held for 180 days from the date of your last transaction. After 180 days, you will be able to access your funds by requesting an online bank transfer or, if applicable, a check from PayPal. Please update your address or bank information as we cannot be held responsible for checks issued to an incorrect address. We do ask that you please remove reference(s) to PayPal from your site.
(Your case ID for this reason is PP-277-xx.)
# Oct. 26: Our system detected unusual activity associated with your account.
(Your case ID for this reason is PP-356-xx.)"
That did not make any sense, because I went to my PayPal transactions and did not see any transactions from April at all.
Regardless of what I saw on my account, I called PayPal to find out exactly what was going on. All the representative told me was "I'm sorry, I am unable to help you, you must email them," and she gave me their email address.
I asked her for a phone number or head office. She said they do not tolerate that, said sorry, and said she could do nothing except email. I said, what kind of service is this junk?!
Indeed, I did email the department, and there was no response! About several weeks later, I called PayPal once again, and this time they transferred me to account management. I told the man about this ridiculous thing going on. He then told me the incident did not take place in April but back on February 12. I asked him what type of incident it was. He said to check my activity log.
He could see it on his computer, but when I view my account, I do not have any purchase on February 12, and the only purchase I had in February was for a brand new cell phone. The man on the phone said that on February 12 there was a violation regarding some kind of "Mature Content." I told him this is stupid, as I only use PayPal for eBay purposes such as purchases of items I need, and not for the "mature content" they came up with.
I suspected my account could have been phished, and I told the man that before I updated my Internet Explorer 6.0, I clicked on a possibly suspicious email that came from PayPal, which I had no knowledge of, but I am unsure of that.
Anyway, he told me that if I cannot see it on the computer, it is strange, and that on February 12 PayPal should have sent me an email for an appeal, which of course I never received because I never had that kind of situation before. Another thing: why would they wait from an unauthorized transaction dated February 12 until April 27? It does not make any sense to me!
The man told me to email them back, tell them that I never received any email from them, and explain the situation once again.
So I did that, and I got a reply stating the following:
"From: (Unknown)
High risk This message may be dangerous. Learn more
Sent: December 6 9:20:24 PM
Reply-to: [email protected]
We regret to inform you that we cannot overturn the limitation on your account. Due to the violation of PayPals Acceptable Use Policy regarding Mature Audiences, your account has been permanently limited.
You will not be able to use PayPal for any future transactions. An appeal is not available.
Sincerely,
PayPal Acceptable Use Policy Department
PayPal, an eBay Company"
Now tell me, does this make sense? I got an email from "Unknown" with no email address, and an unprofessional response! I told them to remove my name from PayPal and delete me permanently, and they will not do that!
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