Hello, I want to report www.mooncostumes.com for having EXTREMELY horrible customer service.
On their website it states that they are always checking their website to make sure that everything they have is in-stock.
I thought to myself alright, this is great! A family owned business that keeps tabs on itself.
In my city this year halloween is being celebrated on the Sunday before Halloween. 3 days from now!
So I paid extra to have it here before then.
Then came a suprising blow. My costume came but NOT my daughters.
They never mentioned this to me, and it showed up on the shipping order. But it was crossed out.
I was livid. I called their customer service number several times and also during normal business hours. However, I got no response.
So I emailed them. Below is their responses.
I was shocked and utterly appalled by their business eticate.
They have great costumes, but terrible business manners.%Below is the email that they replied to me.*All personal information has been omitted*%
OK, the new order for the express of the other costume is 330505
It was not sent out because the person who put stuff in the boxcouldn't find it. But we have it,
On 10/25/07, Dylana wrote: Yes I still f*ing want it you idiot!!! I paid for it didnt I??? I paid EXTRA shipping for it to get here ON TIME. TRICK OR TREATING IN MY CITY IS BEFORE HALLOWEEN You have not answered my questions. You have NOT explained why my costume was not sent out. This is my daughters costume. I could've cared a f* less if my costume didnt come. This is an outrage. If you cant deliver it by tommorow refund my money so I can go tobetter company and get better service. Who is your manager? The response you gave me was very unprofessional and I am appalled. Thank you, DylAna Moon Costumes wrote: So you still want it? On 10/25/07, Dylana wrote: Customer Number: XXXXXX Purchase Order: XXXXXX Hello, Only one of my costumes arrived. I ordered and was charged for two plus the shipping, and it showsto on the sheet I recieved for mine. The first one is crossed out. The most important one for mydaughter. Trick or Treating in my city is this Sunday. The product I ordered showed on your website that it was IN-STOCK. Also on your website you claim that you check it continuesly tomake sure everything is up to date and instock. So this shouldn't have been an issue. Please explain. Thank you, DylAna I cannot reach you representatives over the phone. Resolve this or Refund me.
DylanaStevens Point, Wisconsin
U.S.A.
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