Yahoo voice automatically charges my debit card $2.99 (yes, 3 bucks) a month for my phone number and incoming calls. I have had funds on that card. On the day they tried to bill me, THEY had a problem, yet another company's payment went through just fine. Payments and deposits all month were fine, BUT Yahoo's.
All this month, I got emails saying they couldn't get payment, yet when I SCOURED their website AND called them, I could not make a payment as they do not let you, only automatically by a system that apparently is flawed.
Today, they turned off my phone number & THEN took $2.99 for August, but not September, which is due to be taken TODAY! (I have a small child in the house, I NEED my number WORKING!) Why not any other time last month, who knows?
So, they don't take September's three bucks and re-activate the phone. I used their online support chat for an hour, got nowhere. I called their billing, customer service AND corporate office lines (corp three times), and even sent them my card statement that proved that funds were available then AND now and that they took money at 7:59: 18 this morning. Yet, I got nowhere or was shuffled to someone's voicemail.
I NEED my phone, they REFUSE to collect their $3 which is due TODAY, never mind the grace period, and they REFUSE to re-activate it. One mentioned that I'd have to wait a MONTH! All because THEY could not collect a MEASLY $3 which was available and still is. And apparently they CAN collect it as they did this morning for last month's. On a side note, I have emailed them about service problems and bad calls, yet I NEVER received a response nor credit for bad calls (when it eventually connects. (And I have a 10mps line btw) All I want is for them to take their THREE lousy bucks and turn my number back on IMMEDIATELY as it never should have been deactivated!!! And I SHOULD get some form of token credit or something for my several hours of time wasted on this issue, enormous amount of frustration, calls missed and dollars lost as nobody can call me now. Not to mention my daughter started school today and what if there is a problem?
If this is not fixed today, I will file a lawsuit (hopefully a class action), advertise competitors, alert my millions of subscribers and become a Google affiliate. All I want is for them to properly collect their $3 and provide decent service.
Beware people!
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