I was transferring my internet service from one state to another. Once my free usage ended, I called Dellnet to let them know that I needed new service in another area. The representative I spoke with was very helpful and reassured me in my setup. She told me my service would be on in a couple of hours. At that point I asked about billing, and she told me that my bill would appear on my phone bill, and I said great.
This was in March. In July my account was frozen for some reason, so I called customer service. To my surprise, my account info had not been updated; well, it had been updated, just with someone else's info. It showed that I was living in Oregon, which I have never even visited, much less lived in. Again I gave them my current info, and to make matters worse, I found they had been charging an account at my previous place of residence instead of my phone bill like I was told. To make a long story short, I now have a charge-off on my credit report for $104.
Although I have paid my bank, the account is still closed and can't be reopened, and my name is in some kind of bad check system. The bank said it would help if I could get a statement from Dell saying that there was a mistake in the billing of that account, so I called Dell and was told that this was not possible. When I spoke with a supervisor named Tina (#sup0989), I was told that even though the mistake was theirs, I had to pay for it. Because one of their own employees gave the wrong info, I have a bad mark on my credit report, and they won't try to fix it although they can. So, to my fellow consumers, watch out!
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