I was transfering my internet service from one state to another. Once my free usage ended I called Dellnet to let them know that i needed new service in another area. The represenative that i spoke with was very helpful and reassuring me in my set-up. She told me my service would be on in a couple of hours at this point I asked about billing she then told me that my bill would appear on my phone bill and I said great.
This was in march.in july my account was frozen for some reason so I called customer service. To my surprise my account info had not been updated, well it had been updated just with someone elses info. It showed that i was living in oregon which I've never even visted much less lived. Again i give them my current info and to make matters worse i found they had been charging an account that was in my previous place of residence instead of my phone bill like i was told. To make a long story short I now have a charge-off on my credit report for $104.
Although I have paid my bank the account was stilled closed and can't be re-opened and my name is in some kind of bad check system. The bank said it would help if i could get a statement from dell saying that there was a mistake in the billing of that account so i called dell and was told that this was not possible and when i spoke with tina (supervisor #sup0989) i was that even though the mistake was theres i had to pay for it. Because one of there own employees gave the wrong info a have a bad mark on my credit report and they wont try to fix it although they can. So to my fellow consumers watch out!!!
Erica
haltom city, Texas
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