In August of '06 I bought a Toshiba laptop from Circuit City.in June of '06, when performing routine maintenance to try to speed it up as it had been running slow and froze up a few times, I discovered that the system specifications did not match up at all to the box the computer came in or the stickers that came on my computer when I bought it; and further discovered that it is registered to a person I have never heard of.
Because I don't know much about computers except what I need to know in order to do my work and check e-mail, I took it in to the systems administrator at the court reporting firm I work for. He looked at it and said that nothing on my computer matched up to the computer that I paid for except for the CD-rom, and that it is only worth three to four hundred dollars. I paid $850 for it.
After much time spent at the store trying to get this remedied, as well as numerous hours on the phone being transferred from one person to the next and being placed on hold for ridiculous amounts of time, I am pursuing other options to get them to do the right thing.
This is blatant fraud and I cannot believe that they did not, right off the bat, give me the NEW computer I paid for in an effort to fix this. I was stunned when I spoke with Cheryl Hunt at corporate and she basically said that because she did not see me take the computer out of the box, how does she know that the computer in the box is the one I have and am saying came out of that box. As if I would spend the kind of time I have spent trying to get what is rightfully mine, all for an $850 computer!
This has been the most frustrating experience I have ever had to deal with, and I will do whatever I have to based on principle alone. I will never buy another item from Circuit City and tell everyone I know exactly what's happened so the same thing will not happen to them. This company has no integrity or ethics, and what they have done is a crime - it's fraud!!
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