On 7/17 I walked into PC Outlet to get the 'U' key repaired on my computer. I was taken aback that I would only be able to have the computer looked at by paying a $40 diagnostic fee. Clearly it was obvious the key had popped off the computer. So I had PC Outlet check out a couple more things to make sure my computer was functioning properly in order to take advantage of the $40 charge.
To my dismay - when I picked up the computer on 7/19- the key was placed back on the keyboard BUT NEVER TESTED. It was not truly repaired as my 'U' key simply did not work. I returned to PC Outlet to inquire as to why it was not tested. I was told by the manager and in her words "final authority" that PC Outlet's sole repsonsibility was to place the key back on the keyboard and that I would have had to request that my key be tested. Moreover, I was informed that a problem likely existed with the keyboard itself and I would have to pay an additional $50 to have it installed and replaced. I requested the $40 dollars be applied towards the installation of the keyboard and was informed that because the U key installation actually occurred I would not be able to apply ANY PORTION OF THE $40 diagnostic fee to the new repair. I then asked this employee if it was PC Outlet's policy to install harddrives and not test them - as this was analogous to what happened with my 'U' key. The manager gave me a blubbering and non-sensical answer.
It is fraudulent to represent that a computer will be repaired and not test hardware installed. I am appalled by PC Outlets behavior. $40 may not seem like a great deal of money; however, when this occurrs repeatedly it is the PUBLIC at large who suffers from a greedy business policy. I plan to seek full redress in small claims court. The manager's flip attidude alone is reason enough for me seek this course of action. Anyone else care to join me?
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