I am going to list the message I sent to them
Laptop in question zd8110us, serial CNF5120HBL, pn PX292UA#AbA,
I am making a formal complaint in regards to an issue that was an ongoing problem and now is again. When I originally purchased the laptop, I had issues originally with the first one, because their was power problems, it was replaced with the same model. Several months ago I was running into battery problems, it was getting to hot to the touch, and the power cord tip that plugged into the back was getting to hot and was melting to the usb plug next to it. I was asked to ship my laptop to Nexicore, by a support tech of circuit city and was provided the shipping package for it. It was shipped back with and still having same problems. The only thing was said to me was the battery was dead. You then preceded to now after speaking with your support tech to have a battery replaced by Vance Baldwin, I received one and used it and the same problems occurred and the battery turned up dead. I was shipped out another one and it seem to work fine, until today. I had not really ran off the battery or used it since I received it. Now my laptop battery is dead and my video is screwed up and the laptop is overheating again and plug is melting to the usb plug next to it.
I truly feel that this issue could of been prevented if it was looked into more thoroughly. I have been working with computers most of my life and ran into situations like this before. I tried telling your support team and the tech at Nexicore, but no one seemed to really listen. Also HP did a recall on some of their batteries.
So after speaking with your support tech earlier today and I have obtained legal aid in this matter.
~Richard *
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