I bought a HP Pavilion Laptop with an extended warranty of 2 years. This protection plan offered coverage over any accidental damage and replacement parts so I decided to pay the money. I went to the firedog department located in Circuit City and they told me they were going to sent it to HP for repair. Three weeks later I received my laptop working correctly but I noticed the CD/DVD drive, keyboard, and batteries were replaced. Honestly I was not sure why they had replaced the CD drive but I let it slide.
1 month later, I noticed that my system was shutting down randomly and the batteries were not working correctly, so I went to Circuit City and told them what my problem was. The Techs claimed that it was a battery problem and that I should leave the laptop there for the night, and they would replace it the next day.
2 Days have passed and I have not received a call from Circuit City, until I decided to call them. When I call them they had no track of my laptop so I had to go over there personally. When I got there they found my laptop and told me they had to sent it in again because there was a problem with the ac adaptor.
I waited 2 months and honest to God I called Circuit City every 4 days trying to know what ever happened to my laptop. When they finally received it from HP, I went to pick it up personally. When I got there the tech handed me my laptop and when I turned it on to test if it was fully working, I noticed my whole Hardrive was wiped out clean, I asked them why this happen, they claim that they did not know why HP had done this. I told them about the important data, and college work I had on that laptop, and I requested to speak with a manager.
The manager told me he couldn't do anything to help me, he told me he was not aware why HP would even consider wiping out a hardrive. Honestly I am very disappointed with the service I received. I payed the extra money to get the best service and they tell me they can't help me? If anyone is reading this, please keep away from Circuit City, they offer the worst customer support!
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