I ordered a pair of Keen Zerraport sandals on EBAY.com. I won the bid and paid $56 for the sandals plus $10 for shipping. The item description CLEARLY stated the sandals would be PINK color. To my dismay, the sandals were BLUE in color. This happened during the weekend and so, first thing on Monday I called up their customer service department.
I got a really weak apology from them, they offered me NO consolation. They said they did not know why the item description said PINK when PINK was not even in stock!
They told me to send it back for a refund. However, I have a hiking expedition in 2 days, and no PINK sandals, so you can see my frustration.
I was transferred to a manager and he gave me the run around. He just kept saying "sorry for the inconvinience". Offered me NO type of conpensation or consolation of ANY type. I accused his company of fradulent advertising, since, they advertised PINK, took my money, and sent me BLUE!
After a very heated debate, during which he told me that I should just be happy I had ALREADY gotten them at a discount price, I felt dismayed. I felt cheated. Not to mention I will now look like an idiot on my hike, since we're divided up into teams and the teams are COLOR CODED! I am on the PINK team, hence the PINK sandals! I can go get pink sandals at another store I guess, but it's the principle. I have to go OUT of my way now, to get the shoes I REALLY want and hopefully get them in time for the expedition!
At the end he offered me $15 credit toward the shoes. Big whoop. I feel really disgusted with them. I really feel like they did not care to accomodate me AT ALL, and I feel I have been scammed out of my money. BUYER BEWARE! This company is highly rated on EBAY which is why I used them, I never expected this. I have been left with a very BITTER taste in my mouth, and sincerely hope no one out there gets scammed from them. Do not buy from this company, they are only out for your money, NOT your business or appreciation as a customer.
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