Usacomplaints.com » Internet & Web » Complaint / Review: Time Warner Cable - Worst customer service ever!. #221082

Complaint / Review
Time Warner Cable
Worst customer service ever!

Talking being an it skilled with near to 13 years of substantial expertise in a broad spectral range of the, from equipment/application support, to program administration, community administration, web-development, and also have concentrated to get a period of time ABOUT IT security.

I'd road runner broadband support mounted in my own home in the centre of april. The specialist advised me in those days, that there have been problems caused by the current storms, and rates were around 100kb, in the place of 2-3 mbit.

Following A week, but still speeds at or below 100kb, i experimented with contact help. The specialist had never quit any paperwork, not really a merchant account number. The internet assistance was significantly less than useful, and declined to speak with me.

After many efforts, I had been ultimately ready to obtain online assistance to help me. Many more connections, and also the concern was increased, and decided that there is an issue, even though it was refused that there have been a problem of this type.

I talked with an amount 3 manufacture, and he decided there is a problem. A technology was planned. He came and explained, that there have been still issues of this type. Which pace were still within the 100kb variety. But strangely and amazingly, the rates leaped while he was below to over 2.3mbit. That pace remained for some times, subsequently fallen back again to wherever it'd been. This problem has pulled on and on and it is happening per month.

In my experience it's incredible that there might be this type of insufficient conversation, and refusal that there's an issue. This region is experiencing a massive quantity of latency, after which strangely it disappears, however returns. The amount 3 manufacture accepted that there have been some trips which were having issues, but nearly per month, and its own worse than ever before. Our last speedtest, in the demand of an rr technology, created a direct result 35kbit... Slower than dialup. This isn't an issue? I've constant tests originating from rr customers, and obviously, all my computers are seriously guaranteed, including avoiding the tests that rr does on its customers. Although that's clear within the avoidance of illegal file-sharing. Are there an issue at my area, the rates wouldn't rush at uncommon factors or might they be lasting, and also the latencies fall on track inside the path.

At this time, personally I think there are many dialup companies that may supply me with increased bandwidth than I'm getting at this time. Ready 10-15 seconds for google to weight is nearly laughable.

I'm an extremely individual individual, but it has handed the purpose to be ridiculous. From hunting the sites, and customer appearing boards, there be seemingly lots of issues that "do not occur" I've numerous computers on my inner community, which bandwidth issue is in line with the bond condition at any given period. The throughput on a single device is at a threshold of the few kbit. I'm at my wits end with this specific, and requires a trusted link. I've gathered a significant number of speedtests, including dusting-off my bandwidth signing/check that gathers data on throughput.

This Can Be A basic issue it'd appear, but one which I'm receiving no benefits with. Possibly publishing this similar article on every website and customer appearing board that i run into, in addition to advocating additional mistreated clients to complete, might actually shot road-runner right into a positive activity.

I'm including several speedtest benefits aswell all from speedtest.net the timewarner velocity check was actually slower.

Http://www.speedtest.net/result/125098441.png

Http://www.speedtest.net/result/125125713.png

Http://www.speedtest.net/result/125124802.png

Http://www.speedtest.net/result/125115335.png

That one was very fascinating, because it was completed roughly 2 units after i obtained an inbound dns question to my honeypot, from level3 internet, among the slow punches within the path

Http://www.speedtest.net/outcome/125119674.png

Therefore if these and also the a lot more that I've aren't indicative of the severe issue within the support, then i should be prepared for that males within the white suits.


Offender: Time Warner Cable

Country: USA

Category: Internet & Web

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google