Mr. Mark Bishop, Vice President of Customer Services, Web Services, Inc
CC: Eduardo, Ben, Harold Becht
1253 N. Research Way
Suite Q250
Orem, UT 84097
Dear Mr. Mark Bishop, Vice President of Customer Services, Web Services, Inc:
I am writing to you today to tell you about the extremely poor customer service I received from the following individuals in your customer services department. Today, May 10 at approximately 2:30 PM, I spoke with an ever frustrating succession of members of your customer services department who were obviously bent from the beginning on not canceling or refunding some charges for a domain name which I never purchased through your company in the first place.
I spoke with: Eduardo Ben-Eduardo's Manager Harold Becht, the Director of Customer Services and Ben's supervisor. I asked to speak to Mr. Becht's supervisor and he said you were not in.
Mr. Becht did give me your name and address to write to you of my extreme displeasure. After speaking to three separate representatives who were most unhelpful, he did finally offer a cancellation of the account, but only a partial refund of the charges. This is most unsatisfactory and totally unacceptable. This is most unsatisfactory because I never had a domain name through your company in the first place. I did have a domain and site through (ROR redacted link for security purposes) but I canceled these months ago. All I wished was a cancellation of the domain name and a refund of all the charges. I am very disappointed that your group of so-called customer service agents was so unwilling to provide good customer services of any kind. This type of bad service is appalling and has been allowed to flourish in our society and must be protested and stopped.
All I require is a complete cancellation of that account and a complete refund of the $39.95 that my credit card was charged for it. That is so simple. Why must it be such an issue for you or your customer services crew?
I will continue to file complaints and enter the details of this poor customer service on websites like the Better Business Bureau and usacomplaints.com until you: refund the entire $39.95 cancel this domain name
And send me a stamped receipt indicating that no money is owed and the account and domain name has been completely canceled.
Sincerely,
Paula
Lynchburg, Virginia
U.S.A.
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