*WARNING WARNING WARNING*
I was contacted by by a company claiming to have Debt reduction service, sounded great looked them up online no probems. TOO GOOD TO BE TRUE.
After three days of digging I finally got ahold of someone from the BBB in Frisco, TX. She informed me that this company is really called DEBT XS and I quote,
"Complaints are regarding dissatisfaction with the company's service and misrepresentation of the results of the debt negotiation program. Specifically, customers complain that paying the company fee and following the debt negotiation program does not reduce debt, as stated by company representatives.
As a result of the program, customers complain, they have an increase in debt, due to late fees or additional interest and negative credit reporting. The company resolves complaints by offering refunds or refering to the Client Services Agreement for explanation. Although the company resolves most of the complaints it has failed to correct the underlying reason for the complaints.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The Bureau processed a total of 122 complaints about this company in the last 36 months, our standard reporting period. Of the total of 122 complaints closed in 36 months, 34 were closed in the last year."
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