I obtained My Computer Hero, William Conners services late one evening because of computer problems. I provided him with a list of issues that my computer was having, virus scan done that night stated there were 5 corrupt files, the computer was very slow trying to access from the start icon.
He proceeded to waste approximately 6 hr. Diagnosing and 'working on the computer', finally at 4:30am I told him to call it night if he couldn't fix it. Then his explanation was it needed a new hard drive and it would cost me more to fix my existing computer (just 2 yr. Old) than it would to purchase a new one. Yotal cost for this was $536.00
I took Williams' advice and purchased a new computer, then paid an instore qualified technician to set it up at a cost of $236.
I spoke with 3 other technicians who were all in agreement that it does not take 6 hr. To diagnose hard drive failure. I then took the existing hard drive and my original computer which was torn apart by William, into the store and had the technician check the hard drive there was absolutely nothing wrong with it.
He reinstalled it, the computer has continued to work fine to this day. To be absolutely sure there was nothing wrong with my hard drive, I took my computer back into the technician after a few days of using it, he checked it again and provided me with the work order stating what they had done.
My Computer Hero, William Conner has repeatedly refused to reimburse me for his charges or the cost of me having a new computer set up because of his recommendations/diagnossis. I returned the new computer I purchased, unfortunately the store could not refund the cost of setting up the computer.
Mr Conner states that he guarantees his work on his business cards, but fails to honour it, he also tapes phone conversations, does not provide itemized invoices without the customer calling or emailing constantly to get it. He also informed me he's self taught in this industry, not professionally trained!
Pat
Calgary, Alberta
Canada
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